There are a number of reasons why emails from Generation Global could not be delivered. Some school emails providers have strict security policies and block messages coming from domains outside of the school network.
To resolve this issue, we recommend trying the following steps:
Use an alternative email provider - Gmail or Outlook are popular options.
Ask your school IT team to add the generation.global and email.generation.global domains to the list of allowed domains for inbound and outbound emails. This should ensure that emails from Generation Global are delivered correctly to your school email address.
If you need any assistance with this process, our team is here to help. Simply send us a support request and we'll be happy to assist you and your IT team in resolving this issue.